We've just moved house and I called up the requested 2 weeks before the move and informed Virgin Media. The 2 weeks was sufficient time for me to arrange a Virgin Media engineer to come to our new house, on the day we moved in, and set up our services. 
 We originally had the old SuperHub, but the engineer replaced it with the new SuperHub (which I wasn't expecting) and so I had to reconfigure the new router with my desired settings. 
 In my experience, the old SuperHub was renowned for dropping the Internet connection and required a reboot to get things working again. This happened so regularly, that I had to use a timer to power the router off, once a day, and then back on again. This was done in the early hours of the morning to avoid any active Internet sessions. 
 Eventually I grew tired of this and decided to use the SuperHub in modem mode and connect another router with a WAN port to resolve this issue. 
 So with the new SuperHub 2 I decided to reduce the hardwar